Refund Policy

Refund Eligibility

We offer refunds for unused credits or services under the following conditions:

• Refund requests must be made within 30 days of purchase
• Credits must be unused and not expired
• The account must be in good standing with no violations of our Terms of Use

Non-Refundable Items

The following items are not eligible for refunds:

• Used credits or completed analysis services
• Expired credits
• Subscription fees after the billing cycle has begun
• Promotional or discounted credits

How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• Order or transaction ID
• Reason for the refund request
• Any relevant documentation

Email: refunds@privasim.ai

Refund Process

Refund requests are typically processed within 5-7 business days. Once approved, refunds will be issued to the original payment method and may take additional time to appear in your account, depending on your financial institution.

Partial Refunds

In some cases, we may offer partial refunds for unused portions of bulk purchases or subscriptions. These are evaluated on a case-by-case basis.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: refunds@privasim.ai